Returns and Warranty

 

What is your refund/exchange policy?

Refunds or exchanges are available for purchases made directly through our website within 14 days of receipt of the product. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. 

We know that Ringly may require a little more than a quick try-on. That said, be nice while you’re testing it out.

If you purchased your Ringly product from a retailer, please contact that retailer for information on their return policy. Please note that final sale items and all accessories sales are final and are not subject to the return policy.

 

How do I request a refund or exchange?

To start a return or exchange, please follow this link.

 

How do I cancel my order?

You can submit a request to cancel your order on the same day the order was placed. Please note that your request may not be able to be approved because your order has already been shipped. To cancel your order, please contact our support team.

One-year limited Warranty

Warrantor:

This one-year limited consumer warranty ("Warranty") is issued by Ringly inc., a Delaware corporation, headquartered in New York City.


Warrantee:

Ringly issues this Warranty to a consumer ("Consumer" or "you") who buys a new, covered device directly from Ringly or an authorized reseller. This Warranty cannot be assigned or transferred to any subsequent purchaser or user.


Covered Devices:

A new, physical Ringly hardware device ("Device") is covered by this Warranty if Ringly includes this Warranty in the original packaging or if Ringly offers or references this Warranty as part of an online sales or product set-up process. Product registration is not required as a condition to warranty coverage, but some Ringly products function fully only if they are connected to an online Ringly account.


Warranted Functionality:

Ringly warrants to the Consumer that the Device will under normal use function substantially in accordance with Ringly's technical specifications or accompanying product documentation ("Warranted Functionality") for a period of one (1) year from date of original purchase ("Warranty Period"). If and to the extent the Device needs Ringly software or services to achieve the Warranted Functionality, Ringly will make and keep software and services available during the Warranty Period provided, however, Ringly may update, modify, or limit such software and services at Ringly's sole discretion so long as the Warranted Functionality is maintained or exceeded.


Exclusions:

This Warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire, and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services; (iii) use not in accordance with the documentation; (iv) damage caused by third party equipment with which the Device is used; (v) commercial use or resale, (iv) used or resold products; (v) use for medical, healthcare, or treatment purposes; and (vi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device. For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts, or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged, or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss, back up, write down and/or print out of your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Ringly does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.

UNDER THIS WARRANTY, Ringly DOES NOT ASSUME ANY LIABILITY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES, LOSS OF DATA, LOSS OF USE OF THE DEVICE OR ANY ASSOCIATED EQUIPMENT, COST OF ANY REPLACEMENT GOODS OR SUBSTITUTE EQUIPMENT, LOSS OF USE DURING THE PERIOD THAT THE DEVICE IS BEING REPAIRED, CLAIMS OF ANY THIRD PARTIES, OR ANY OTHER DAMAGES ARISING FROM RINGLY'S BREACH OF THIS LIMITED WARRANTY OR THE USE OF THE DEVICE, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY.

The laws of the State of California, USA, govern this limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you.


Remedies:

Consumer's sole and exclusive remedy under this Warranty, and Ringly's sole and exclusive responsibility under this Warranty is that Ringly will, at Ringly's option, either repair or replace the defective Device or update software or services so that the Device performs the warranted functionality substantially. Any replacement may be, at the option of Ringly, a new or remanufactured Device. If Ringly, in its sole discretion, determines it is not reasonable to replace the defective Device, Ringly may refund to Consumer the purchase price paid for the Device. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 

Claims process:

To obtain remedies under this Warranty, Ringly must receive Consumer's claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization ("RMA") from Ringly and return the defective Device together with proof of purchase to the address specified by Ringly in connection with the RMA. Consumer shall bear the cost of shipping the Device to Ringly. By sending the Device, Consumer agrees to transfer ownership to Ringly. Ringly may not return the original Device to Consumer. Any replacement Device will not contain Consumer's data. Ringly warrants that any repaired or replaced Device is covered for the greater of either the remainder of the original Warranty Period or 90 days following Consumer's receipt of the repaired or replacement Device. If the claim is justified based on this Warranty, Ringly shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Ringly without a valid warranty claim or without an RMA may be rejected, returned at sender's cost (subject to prepayment) or kept for 30 days for sender's pick-up and then disposed of in Ringly's sole discretion. Questions? To initiate warranty claims, obtain an RMA or ask questions, please go to ringly.zendesk.com.