Find answers to common questions about Ringly
What is Ringly?
Ringly creates beautiful smart jewelry and accessories that keep you effortlessly connected to the things that matter most. Our core belief is that technology can be more discreetly integrated into our lives. Ringly places style and simplicity above all else and our first product line is a collection of rings.
How does the Ringly ring work?
We have built a simple solution so that women will never have to worry about missing an important message because their phone was hidden in the bottom of their bag or purse. Ringly connects to your phone so you can receive subtle notifications about what’s important. Through the Ringly app, you can set custom color and vibration patterns for different types of notifications. The accompanying ring box also acts as a charging station; simply place your Ringly in the box to recharge when the battery is low.
What is Ringly made of?
Ringly is designed with semi-precious and precious gemstones set in an 18 carat matte gold or gunmetal plated brass setting. Notification lights are shown through a small gemstone on the side of the ring.
Ringly’s Collection offers nine different types of opaque, semi-precious and precious gemstones:
|Daydream||Rainbow Moonstone - 18k heavy gold plating|
|Stargaze||Black Onyx - 18k heavy gold plating|
|Wine Bar||Pink Sapphire - 18k heavy gold plating|
|Into the Woods||Emerald - 18k heavy gold plating|
|Out to Sea||Lapis - 18k heavy gold plating|
|Dive Bar||Tourmalated Quartz - Gunmetal setting|
|Opening Night||Black Onyx - Gunmetal setting|
|Daybreak||Pink Chalcedony - Gunmetal setting|
|Wanderlust||Labradorite - Gunmetal setting|
Is there any difference between the types of rings?
Style-wise, absolutely! Functionally, the rings are the same: all styles offer customized notifications through discrete light and vibration patterns.
What sizes are available?
Ringly is available in US ring sizes 5, 6, 7, 8 and 9. For sizing help, see our sizing guide.
What if I don’t see my ring size?
Can my Ringly be resized by a jeweler?
We do not recommend having a jeweler resize a Ringly as it would cause damage to the plating.
What size are the gemstones?
The gemstones are 14×19mm, approximately the size of an almond.
Where are Ringly’s gemstones sourced?
Ringly’s stones are sourced from around the world. We are committed to providing our customers with ethically mined gemstones. Ringly only works with suppliers that state they use conflict free stones, responsible sourcing and will continue to do so in the future.
Is Ringly water-proof? Can I wash my hands while I’m wearing it?
Ringly is not water-proof, but is splash-proof. We don’t recommend getting it soaking wet so you should avoid activities such as swimming, showering, or washing dishes. It should not be fully submerged in water, but it can tolerate a splash every now and then, such as when you wash your hands.
Is my Ringly protected under warranty?
Your Ringly Smart Ring comes with a 1-year limited warranty. Your warranty cannot be assigned or transferred to any subsequent purchaser or user. Our warranty policy warrants our products against defects in materials and workmanship under normal use.
Is Ringly patented?
Ringly’s technology is patent pending.
What phone platforms and devices are supported?
Ringly supports both iOS and Android users.
Ringly does not currently support Windows Phone or Blackberry devices.
Where can I download the Ringly app?
Will Ringly work without a phone?
Ringly will also work with supported tablets, but without a phone or tablet, Ringly is simply a stylish accessory!
What notifications are supported?
The app will support phone calls, texts, emails, out-of-range-from-phone notifications, calendar alerts and a variety of popular applications (Facebook, Twitter, Instagram, Uber, eBay, Tinder, etc.) Your phone must have notifications turned on for an application to work with Ringly.
We add new apps based on customer feedback, so let us know if there’s an app you’d like to see come through to your Ringly!
How do I set up my Ringly?
Open the Ringly app, tap Connect, select your Ringly and confirm the pairing with your device. Please see our setup guide at ringly.com/setup for more details.
What is the range of communication between Ringly and my mobile device?
It depends on a number of factors, but on average Ringly will work 20-30 feet or more from your phone.
How does Ringly charge?
Your Ringly comes in its very own ring box that doubles as a charger. Place your ring in its box, and plug into a USB outlet to start charging. Your Ringly will blink red while charging, and should take 4 hours to fully charge.
The ring box does have its own battery that should last over a week without needing to plug it in, but we recommend you plug it in regularly with the supplied micro-USB cable to ensure it has a charge.
How long does the battery last?
Depending on usage, your Ringly should last 24–48 hours before needing to be recharged.
Can the battery be replaced?
The battery in your Ringly is not replaceable, but the charger box can be replaced if you are encountering difficulties with charging.
Is using the Ringly secure?
Absolutely. Ringly uses industry standard encryption to keep your data safe and secure and Ringly does not collect any user-specific information. The Ringly app will receive the notifications, but no data or content is stored or sent to a third party.
Can my Ringly’s functionality be updated after I receive it?
Yes, both the ring and the app will be updated periodically with additional features and improvements.
I don’t have a credit card. Do you accept debit cards, PayPal or Bitcoin?
Can I update my shipping address after I have purchased my Ringly?
How safe is your payment platform? Do you store credit card details?
All transactions are encrypted with 128-bit SSL. We use Stripe, an industry-standard credit card processing service, to process online payments, so Ringly never stores your credit card details.
Stripe has been audited by a PCI-certified auditor, which has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm Stripe’s certification in Visa’s registry of service providers. Stripe is also a participant in the PCI Security Standards Council.
I did not receive my order confirmation. Did my order get through?
Where do you ship?
Ringly currently ships to the United States and does not fill international orders. We have partnered with some amazing retailers that ship globally, so they can show you some Ringly love. Drop us a line at [email protected], and we’ll point you in the right direction.
We hope to add more countries in the future, so make sure to check back or sign-up for our newsletter for future updates.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Processing can take 1 to 2 business days and orders placed after 11am ET are processed the next business day. Standard shipping is handled by USPS and expedited UPS 2-Day Air is available for an additional $20. You’ll get an email with a tracking number when your package ships. Time to celebrate!
Please note, expedited orders with UPS cannot ship to P.O. Boxes.
We accept returns and exchanges within 30 days of your delivery. Please ensure that your Ringly is returned to us unused and in its original condition. Free shipping is offered for all U.S. returns and exchanges. To initiate a return or exchange, please email us at [email protected] with your order confirmation.
How do referrals work?
At the end of checkout, you’ll receive a unique referral link to share with friends. Share your unique link and anybody who clicks on your link and makes a purchase will be credited to you within 48 hours. Each referral will earn you $15 back, up to the cost of your order. Refer enough friends and your order is free!
How will I receive my referral credit?
We will credit back your credit or debit card, but it may take up to a week for the credit to appear on your statement.
Are you going to offer any jewelry aside from rings?
Will you be offering other colors, metals, gemstones, or designs in the future?
I want to use my Ringly for everything! Can it unlock my car, pay for my lunch, track my sleep, do my taxes?
Ringly is focused on designing beautiful pieces that seamlessly integrate into our lives. We are adding functionality every day, but the ring currently provides notifications and alerts. Keep an eye out as we announce additional functions in the coming months.
How do I get help or support?
Shoot us an e-mail to [email protected] and we’ll get back to you as soon as possible. Our support team is available Monday - Friday from 10am to 6pm ET. Please also check the FAQs to see if your question has already been answered here.
I’m a developer. I’d like Ringly to work with my app!
Ringly can access any notification available in the notification window. Please contact [email protected] if you would like to learn more.