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Frequently Asked Questions

Find answers to common questions about Ringly


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About the Ringly Ring

What is Ringly?

Ringly creates beautiful smart jewelry and accessories that keep you effortlessly connected to the things that matter most. Our core belief is that technology can be more discreetly integrated into our lives. Ringly places style and simplicity above all else and our first product line is a collection of rings.

How does the Ringly ring work?

We have built a simple solution so that women will never have to worry about missing an important message because their phone was hidden in the bottom of their bag or purse. Ringly connects to your phone so you can receive subtle notifications about what’s important. Through the Ringly app, you can set custom color and vibration patterns for different types of notifications. The accompanying ring box also acts as a charging station; simply place your Ringly in the box to recharge when the battery is low.

What is Ringly made of?

Ringly is designed with semi-precious and precious gemstones set in an 18 carat heavy gold or rhodium-tone plated brass setting. Notification lights are shown through a small gemstone on the side of the ring.

Ringly’s 2014 Fall & Winter Pre-Order Collection offers five different types of opaque, semi-precious and precious gemstones:

Daydream Rainbow Moonstone
Wine Bar Pink Sapphire
Stargaze Black Onyx
Into the Woods Emerald
Dive Bar Tourmalated Quartz

Is there any difference between the types of rings?

Style-wise, absolutely! Functionally, no difference between the different rings.

What sizes are available?

Ringly is available in US ring sizes 6, 7 and 8. For sizing help, see our sizing guide.

We’ll be adding new sizes soon. Follow us on Facebook, Twitter, or Instagram for new product launches and updates.

Can Ringly be sized up or down?

Unfortunately due to the plating process, Ringly cannot be resized.

How small are the gemstones?

The gemstones are 14×19mm, approximately the size of an almond.

Where do the gemstones come from?

Ringly’s stones are sourced from across the world. We are committed to providing our customers with ethically mined gemstones. Ringly only works with suppliers that state they use conflict free stones and responsible sourcing and will continue to do so in the future.

Is Ringly water-resistant? Can I wash my hands while I’m wearing it?

Yes, Ringly is water-resistant. We don’t however recommend getting it soaking wet: you can wash your hands, but don’t take it swimming, diving or aqua cycling!

What kind of warranty do you provide?

All Ringlys come with a 1 year limited warranty.

Is Ringly patented?

Ringly's technology is patent pending.




Using your Ringly

Where can I get the Ringly app?

The Ringly app is available for free in the Apple App Store and Google Play Store.

Will Ringly work without a phone?

Ringly will also work with supported tablets, but without a phone or tablet, Ringly is simply a stylish accessory!

What notifications are supported?

The app will support phone calls, texts, emails, out-of-range-from-phone notifications, calendar alerts and a variety of popular applications (Facebook, Twitter, Instagram, Uber, eBay, Tinder, etc.) Your phone must have notifications turned on for an application to work with Ringly.

How do I set up my Ringly?

Simply open the Ringly app, click connect and confirm the pairing. The ring will automatically pair with your device and start receiving notifications immediately.

What is the range of communication between Ringly and my mobile device?

It depends on a number of factors, but on average Ringly will work 20-30 feet or more from your phone.

Is using the Ringly secure?

Absolutely. Ringly uses industry standard encryption to keep your data safe and secure and Ringly does not collect any user-specific information. The Ringly app will receive the notifications, but no data or content is stored or sent to a third party.

Can the ring functionality be updated after I receive it?

Yes, both the ring and the app will be updated periodically with additional features and improvements.




Payments, Shipping, Returns and Exchanges

How safe is your payment platform? Do you store credit card details?

Extremely secure. All transactions are encrypted with 128-bit SSL. We use Stripe, an industrty-standard credit card processing service, to process online payments.

Stripe has been audited by a PCI-certified auditor, which has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm Stripe’s certification in Visa's registry of service providers. Stripe is also a participant in the PCI Security Standards Council.

I did not receive a confirmation email after I’ve placed my order. Did my order get through?

Please wait up to an hour for the order to be processed and please check your spam folder. Confirmation emails will come from [email protected] If you need more help, please email [email protected] and please provide:

  1. the email address you used to make the pre-order
  2. the date and time of your pre-order
  3. the type of ring(s) you ordered

I keep seeing ‘payment error’ when I try to make payment. What’s wrong?

Payment errors happen for a variety of reasons. We use Stripe to process our online payment. For more information on why your payment did not go through, please see https://stripe.com/help/declines.

For U.S. customers, what is the sales tax and shipping cost?

Shipping is $5 per ring in the United States. Sales tax is applied when applicable.

Do you ship internationally?

We ship to most countries internationally and international shipping is US$20. However, the recipient is responsible for any additional taxes and/or duties on delivery.

I don't see my country listed in your checkout?

If you do not see your country listed, then we unfortunately do not currently support shipping to your country. Please check back as we hope to add more countries in the future.

What is your order refund policy?

If you placed a pre-order and you decide to cancel, please contact us and we will refund your purchase up to 90 days from when your order was placed.

If you placed a placed a regular order and you decide to cancel, please contact us before the order is shipped.

What is your return and exchange policy?

We hope you love your Ringly, but if not, we will happily accept exchanges or returns for a complete refund, less original shipping costs, if postmarked within 30 days.




Referrals

How do referrals work?

At the end of checkout, you’ll receive a unique referral link to share with friends. Share your unique link and anybody who clicks on your link and makes a purchase will be credited to you within 48 hours. Each referral will earn you $15 back, up to the cost of a ring ($195). Refer enough friends and you can get a free Ringly!

How will I receive my referral credit?

We will credit back your credit or debit card but it may take up to a week for the credit to appear on your statement.




Battery

How does Ringly charge?

Your Ringly comes in its very own ring box that doubles as a charger. Just place your ring back into its box and plug it into a USB outlet to start charging. The ring box has its own battery that should last over a week without needing to plug it in, but we recommend you plug it in regularly to ensure it has a charge.

How long does the battery last?

Depending on usage, your Ringly should last 24–48 hours before needing to be recharged. You can keep an eye on your Ringly’s battery in the Ringly app.

Can the battery be replaced?

The battery is not replaceable.




Looking Ahead

Are you going to offer any jewelry aside from rings?

Stay tuned for announcements in the coming months, and follow us on Twitter and Facebook to be first to hear.

Will you be offering other colors, metals, stones, etc. at a later date?

Absolutely! Follow us on Twitter and Facebook for sneak peeks and all the details.

Do you plan on making a version for men?

Not to worry, gentlemen, it’s definitely in the works! We’re focusing on women’s jewelry and accessories initially, but follow us on Twitter and Facebook and we’ll keep you posted.

I want to use my Ringly for everything! Can it unlock my car, pay for my lunch, track my sleep, do my taxes?

Ringly is focused on designing beautiful pieces that seamlessly integrate into our lives. We are adding functionality every day, but at launch the ring will provide notifications and alerts. Keep an eye out as we announce additional functions in the coming months.




I Still Have a Question!

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